<h1><span style="background-color:hsl(0,0%,100%);color:hsl(0,0%,0%);">Important</span><br><span style="background-color:hsl(0,0%,100%);color:hsl(0,0%,0%);">Notices</span></h1>

Important
Notices

Public Advisory: Beware of Fraudulent Letters Impersonating U Mobile or Claiming To Represent U Mobile
Notification

Public Advisory: Beware of Fraudulent Letters Impersonating U Mobile or Claiming To Represent U Mobile

18 Dec 2025
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Public Advisory: Beware of Fraudulent Letters Impersonating U Mobile or Claiming To Represent U Mobile
NOTIFICATION

Public Advisory: Beware of Fraudulent Letters Impersonating U Mobile or Claiming To Represent U Mobile

18 Dec 2025
CFM Seeks Public Feedback on a Draft Subcode to Strengthen Consumer Protection for Mobile Services in Malaysia
NOTIFICATION

CFM Seeks Public Feedback on a Draft Subcode to Strengthen Consumer Protection for Mobile Services in Malaysia

10 Feb 2025
Broadband Quality of Experience Survey 2023 (BQoES 2023)
NOTIFICATION

Broadband Quality of Experience Survey 2023 (BQoES 2023)

15 Jul 2023
Termination Of Caller Line Identification Restriction (CLIR) Masking Service
NOTIFICATION

Termination Of Caller Line Identification Restriction (CLIR) Masking Service

28 Jun 2023
Consumer Satisfaction Survey - Courier Service (Individual and Business)
NOTIFICATION

Consumer Satisfaction Survey - Courier Service (Individual and Business)

25 Nov 2021
The Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) in collaboration with the
NOTIFICATION

The Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) in collaboration with the

18 Sep 2021
The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, ecommerce, quality of
NOTIFICATION

The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, ecommerce, quality of

22 Apr 2021
The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, e-commerce and consumer
NOTIFICATION

The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, e-commerce and consumer

09 Jun 2020
The Malaysian Communications and Multimedia Commission (MCMC) hereby notifies that Hand Phone Users Survey 2019 and e-Commerce Consumers Survey 2019 will be postponed until further notice.
NOTIFICATION

The Malaysian Communications and Multimedia Commission (MCMC) hereby notifies that Hand Phone Users Survey 2019 and e-Commerce Consumers Survey 2019 will be postponed until further notice.

08 Jan 2020
Suruhanjaya Komunikasi dan Multimedia Malaysia (MCMC) akan menjalankan Kajian Pengguna Telefon Bimbit 2019 dan Kajian Pengguna e-Dagang 2019 untuk mengumpul data dan maklumat berkaitan
NOTIFICATION

Suruhanjaya Komunikasi dan Multimedia Malaysia (MCMC) akan menjalankan Kajian Pengguna Telefon Bimbit 2019 dan Kajian Pengguna e-Dagang 2019 untuk mengumpul data dan maklumat berkaitan

26 Dec 2019
Susulan Amaran Cuaca Bahaya oleh Jabatan Meteorologi Malaysia bertarikh 1 Disember 2019, Jabatan Pengairan dan Saliran meramalkan banjir akan berlaku bermula 3 Disember 2019 mulai jam 0.00 pagi di lokasi-lokasi seperti berikut
NOTIFICATION

Susulan Amaran Cuaca Bahaya oleh Jabatan Meteorologi Malaysia bertarikh 1 Disember 2019, Jabatan Pengairan dan Saliran meramalkan banjir akan berlaku bermula 3 Disember 2019 mulai jam 0.00 pagi di lokasi-lokasi seperti berikut

01 Dec 2019
Susulan Amaran Cuaca Buruk oleh Jabatan Meteorologi Malaysia bertarikh 1 Disember 2019, Jabatan Pengairan dan Saliran meramalkan banjir akan berlaku seperti berikut:
NOTIFICATION

Susulan Amaran Cuaca Buruk oleh Jabatan Meteorologi Malaysia bertarikh 1 Disember 2019, Jabatan Pengairan dan Saliran meramalkan banjir akan berlaku seperti berikut:

01 Dec 2019
Dear customers, please avoid picking up or calling back any missed calls from unfamiliar numbers, especially those from foreign countries, e.g. +257 code when you have no known contacts there. This may be spam call.
NOTIFICATION

Dear customers, please avoid picking up or calling back any missed calls from unfamiliar numbers, especially those from foreign countries, e.g. +257 code when you have no known contacts there. This may be spam call.

18 Oct 2019
U Mobile is currently in the process of expanding our own network in East Malaysia, as part of this process, there may be some network disruptions in your area.
NOTIFICATION

U Mobile is currently in the process of expanding our own network in East Malaysia, as part of this process, there may be some network disruptions in your area.

23 Sep 2019
The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the Hand Phone Users Survey 2018 from 12 November 2018 to 12 December 2018.
NOTIFICATION

The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the Hand Phone Users Survey 2018 from 12 November 2018 to 12 December 2018.

12 Nov 2018
The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of Internet and radio in Malaysia.
NOTIFICATION

The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of Internet and radio in Malaysia.

06 Mar 2018
U Mobile takes data security seriously. With cyber intrusions becoming more common affecting large organisations globally, the industry has been working hard to continuously ensure that our customers’ information is protected from unauthorized access.
NOTIFICATION

U Mobile takes data security seriously. With cyber intrusions becoming more common affecting large organisations globally, the industry has been working hard to continuously ensure that our customers’ information is protected from unauthorized access.

21 Nov 2017
The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phones and Internet in Malaysia.
NOTIFICATION

The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phones and Internet in Malaysia.

07 Aug 2017
Beware of fraudulent voice calls. Recently some syndicates overseas have been defrauding mobile phone users using "missed called" method.
NOTIFICATION

Beware of fraudulent voice calls. Recently some syndicates overseas have been defrauding mobile phone users using "missed called" method.

11 Apr 2017
We regret to inform our customers that due to an IT system error, there were inaccuracies in U Mobile's March postpaid bills dated 15th March 2017.
NOTIFICATION

We regret to inform our customers that due to an IT system error, there were inaccuracies in U Mobile's March postpaid bills dated 15th March 2017.

15 Mar 2017
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Survey on Broadcasting Services (Radio and TV) 2017 from 1 February 2017 until 30 June 2017.
NOTIFICATION

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Survey on Broadcasting Services (Radio and TV) 2017 from 1 February 2017 until 30 June 2017.

01 Feb 2017
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Internet Users Survey (IUS) 2016. Canvassing period is from 14 November 2016 until 31 January 2017.
NOTIFICATION

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Internet Users Survey (IUS) 2016. Canvassing period is from 14 November 2016 until 31 January 2017.

14 Nov 2016
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is extending the Mobile Broadband Survey 2016. Canvassing period is from 9 August 2016 until 31 October 2016.
NOTIFICATION

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is extending the Mobile Broadband Survey 2016. Canvassing period is from 9 August 2016 until 31 October 2016.

08 Aug 2016
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Mobile Broadband Survey 2016. Canvassing period is from 26 January 2016 until 29 February 2016.
NOTIFICATION

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Mobile Broadband Survey 2016. Canvassing period is from 26 January 2016 until 29 February 2016.

26 Jan 2016
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2016. Canvassing period is from 10 March 2016 until 30 June 2016.
NOTIFICATION

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2016. Canvassing period is from 10 March 2016 until 30 June 2016.

23 Jan 2016
Effective 8 January 2014, changes to the existing U Prepaid Plan are as follows
NOTIFICATION

Effective 8 January 2014, changes to the existing U Prepaid Plan are as follows

23 Oct 2015
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015. Canvassing period is from 24 October 2015 until 24 December 2015.
NOTIFICATION

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015. Canvassing period is from 24 October 2015 until 24 December 2015.

23 Oct 2015
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015 and Hand Phone Users Survey 2015. Canvassing period is from 23 May 2015 until 30 August 2015.
NOTIFICATION

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015 and Hand Phone Users Survey 2015. Canvassing period is from 23 May 2015 until 30 August 2015.

22 May 2015
Please be informed that effective 12 February 2015, the video mail service will no longer be available. We apologise for any inconvenience caused.
NOTIFICATION

Please be informed that effective 12 February 2015, the video mail service will no longer be available. We apologise for any inconvenience caused.

12 Feb 2015
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2015. Canvassing period is from 24 January 2015 until 30 April 2015.
NOTIFICATION

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2015. Canvassing period is from 24 January 2015 until 30 April 2015.

23 Jan 2015
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) will be extending the Hand Phone Users Survey 2014. Canvassing period will be extended until 30th November 2014.
NOTIFICATION

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) will be extending the Hand Phone Users Survey 2014. Canvassing period will be extended until 30th November 2014.

31 Oct 2014
The 10% IDD Top Up Bonus has ended effective 5 September 2014. Stay tuned for more upcoming promotions.
NOTIFICATION

The 10% IDD Top Up Bonus has ended effective 5 September 2014. Stay tuned for more upcoming promotions.

17 Sep 2014
Please note that effective 15thAugust 2014, Free 10MB High Speed Internet will no longer be available for top up below RM30.
NOTIFICATION

Please note that effective 15thAugust 2014, Free 10MB High Speed Internet will no longer be available for top up below RM30.

15 Aug 2014
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Hand Phone Users Survey 2014. Canvassing period is from 16 August 2014 until 31 October 2014.
NOTIFICATION

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Hand Phone Users Survey 2014. Canvassing period is from 16 August 2014 until 31 October 2014.

15 Aug 2014
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2014. Canvassing period is from 28 June 2014 until 31 August 2014.
NOTIFICATION

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2014. Canvassing period is from 28 June 2014 until 31 August 2014.

27 Jun 2014
We take your privacy seriously and will only disclose your personal data when necessary and in accordance with our Privacy Policy.
NOTIFICATION

We take your privacy seriously and will only disclose your personal data when necessary and in accordance with our Privacy Policy.

11 Jun 2014
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Broadband Survey 2014. Canvassing period is from 12 April 2014 until 30 June 2014.
NOTIFICATION

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Broadband Survey 2014. Canvassing period is from 12 April 2014 until 30 June 2014.

12 Apr 2014
Effective 1 April 2014, the deactivation period for all U Mobile Prepaid Plans will be 60 days.
NOTIFICATION

Effective 1 April 2014, the deactivation period for all U Mobile Prepaid Plans will be 60 days.

24 Mar 2014
Effective 8 January 2014, credit validity for all Existing and New Prepaid Plans will be 2x longer.
NOTIFICATION

Effective 8 January 2014, credit validity for all Existing and New Prepaid Plans will be 2x longer.

08 Jan 2014
Effective 11th Dec 2013, 018 Plan subscribers will automatically be upgraded to our U Prepaid Plan to enjoy better call and SMS rates.
NOTIFICATION

Effective 11th Dec 2013, 018 Plan subscribers will automatically be upgraded to our U Prepaid Plan to enjoy better call and SMS rates.

11 Dec 2013
Dear Valued Customer, As part of our effort to further improve our service, please be informed that we are undergoing scheduled maintenance from Saturday 26th Oct (10pm) until Sunday 27th Oct (1pm).
NOTIFICATION

Dear Valued Customer, As part of our effort to further improve our service, please be informed that we are undergoing scheduled maintenance from Saturday 26th Oct (10pm) until Sunday 27th Oct (1pm).

25 Oct 2013
The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the Internet Users Survey 2013 to collect data related to usage of Internet.
NOTIFICATION

The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the Internet Users Survey 2013 to collect data related to usage of Internet.

18 Oct 2013
This is to inform that the Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) is conducting the Hand Phone Users Survey 2013.
NOTIFICATION

This is to inform that the Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) is conducting the Hand Phone Users Survey 2013.

23 Aug 2013
Effective 27 July 2013, our new data Pay As You Use (PAYU) rate will be charged at RM0.10/MB. Applicable to both postpaid and prepaid plans.
NOTIFICATION

Effective 27 July 2013, our new data Pay As You Use (PAYU) rate will be charged at RM0.10/MB. Applicable to both postpaid and prepaid plans.

27 Jul 2013
As part of our effort to further improve our service, please be advised that scheduled maintenance will be conducted from 11pm on Saturday 20th April till 9am on Sunday 21st April.
NOTIFICATION

As part of our effort to further improve our service, please be advised that scheduled maintenance will be conducted from 11pm on Saturday 20th April till 9am on Sunday 21st April.

18 Apr 2013
This is to inform that the Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) is conducting the Mobile Broadband Users Survey 2013.
NOTIFICATION

This is to inform that the Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) is conducting the Mobile Broadband Users Survey 2013.

21 Feb 2013