Tukar kepada U | U Mobile

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Langkah Mudah untuk Bertukar Ke U

Langkah 1

Sebelum anda port-in ke U Mobile, baca panduan di sini.

Langkah 2

Layari Stor Online kami dan pilih produk yang anda inginkan. Pilih Switch To U untuk memulakan proses port-in.

Langkah 3

Setelah pesanan anda disahkan, ikuti langkah-langkah di sini*, kemudian aktifkan SIM anda untuk melengkapkan proses port-in anda.

Langkah 4

Untuk kemas kini terkini mengenai kemajuan port-in anda, semak Sejarah Pesanan anda atau status Tukar ke U**.

*Semak status Tukar kepada U anda dengan kerap dan aktifkan kad SIM anda dalam tempoh 14 hari selepas penerimaan untuk mengelakkan pesanan anda daripada dibatalkan secara automatik.
**Semak status anda dalam talian atau melalui saluran yang sama yang anda gunakan untuk memilih port-in.

Perkara yang Perlu Diperhatikan Apabila Anda Bertukar

{ "componentId": "IyT7xJk" }

{ "activeTab": "before", "activeTabCta": "Sebelum" }

Sebelum menghantar permintaan Tukar ke U anda, sila pastikan anda:

Jelaskan semua bil tertunggak

Tidak terikat dengan kontrak aktif

Mempunyai talian utama
dan talian tambahan yang aktif (jika ada)

Merupakan pemilik berdaftar
bagi nombor telefon bimbit tersebut

Daftar dengan nombor kad
pengenalan (NRIC) yang sama
seperti pembekal anda sekarang.

Berumur 18 tahun ke atas
(Mereka yang berumur 12-17 tahun
hanya boleh membeli pelan Prabayar)

Semak status Tukar ke U anda di Stor Online kami

Jejaki sama ada port-in anda berjaya selepas mengesahkan pertukaran dengan penyedia semasa anda dan mengaktifkan SIM anda.

Semak sekarang

Pastikan anda membalas kepada penyedia perkhidmatan semasa anda untuk melengkapkan proses port-in.

Berikut adalah jenis SMS yang mungkin anda terima:

{}

Maxis

Digi

Celcom

Maxis

Digi

Celcom

Cara untuk meneruskan jika permintaan port-in anda tidak berjaya

Hantar Permohonan Anda Semula

Semak mengapa port-in anda gagal dan kaji semula tindakan yang diperlukan di sini.*

Hantar Permohonan Pindahan Masuk Baharu

Jika anda tidak dapat menghantar semula permohonan anda, semak sama ada penghantaran anda yang sebelumnya telah dibatalkan sebelum menghantar permintaan port-in yang baharu.

*Anda boleh menghantar semula permintaan anda sehingga 3 kali dalam tempoh 14 hari. Jika tiada tindakan diambil dalam tempoh ini, pesanan akan dibatalkan secara automatik.

Aktifkan SIM anda untuk melengkapkan port-in anda ke U Mobile

SIM Fizikal

Masukkan SIM baharu ke dalam peranti anda setelah port-in anda berjaya, dan SIM anda akan diaktifkan selepas itu.

eSIM

Pada papan pemuka Stor Online anda, semak Sejarah Pesanan untuk mengetahui sama ada proses port-in anda berjaya.

Dapatkan kod QR daripada e-mel atau MyUMobile App anda sebelum mengaktifkan eSIM anda.

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"/bm/personal/broadband/wireless.html" }, { "title": "Fiber", "value": "fibre", "url": "/bm/personal/broadband/fibre.html" } ] }, { "title": "Gaya Hidup", "value": "lifestyle", "url": "/bm/personal/lifestyle.html", "isGroupLabel": true, "childList": [ { "title": "Hiburan", "value": "entertainment", "url": "/bm/personal/lifestyle/entertainment.html" }, { "title": "Pengebilan Mudah Alih", "value": "carrier-billing", "url": "/bm/personal/lifestyle/carrier-billing.html" }, { "title": "Lain-lain", "value": "others", "url": "/bm/personal/lifestyle/others.html" }, { "title": "Pelancongan", "value": "travel", "url": "/bm/personal/lifestyle/travel.html" }, { "title": "Kewangan", "value": "financial", "url": "/bm/personal/lifestyle/financial.html" }, { "title": "Bunga AR-pi", "value": "bunga-arpi", "url": "/bm/personal/lifestyle/bunga-arpi.html" } ] }, { "title": "Tawaran", "value": "deals", "url": "/bm/personal/deals.html", "isGroupLabel": true, "childList": [ { "title": "Ganjaran MyUMobile", "value": "giler-rewards", "url": "/bm/personal/deals/giler-rewards.html" }, { "title": "Pakej Rahmah Siswa", "value": "pakej-rahmah", "url": "/bm/personal/deals/pakej-rahmah.html" }, { "title": "Data Percuma untuk Pengguna Aplikasi Baharu", "value": "free-data-first-time-app-users", "url": "/bm/personal/deals/free-data-first-time-app-users.html" }, { "title": "Promosi Prabayar", "value": "good-deals-for-u", "url": "/bm/personal/deals/good-deals-for-u.html" }, { "title": "Ganjaran MyUMobile App", "value": "rewards", "url": "/bm/personal/deals/rewards.html" }, { "title": "TV Samsung", "value": "samsung-tv", "url": "/bm/personal/deals/samsung-tv.html" }, { "title": "Travel dengan U", "value": "travel-with-u", "url": "/bm/personal/deals/travel-with-u.html" }, { "title": "Tawaran Prabayar Peribadi Khas", "value": "prepaid-personalised-offers", "url": "/bm/personal/deals/prepaid-personalised-offers.html" }, { "title": "RM0 untuk iPhone Kedua", "value": "iphone-family-bundle", "url": "/bm/personal/deals/iphone-family-bundle.html" }, { "title": "Beli 1 Percuma 1 Fon 5G", "value": "5g-phone-buy-1-free-1", "url": "/bm/personal/deals/5g-phone-buy-1-free-1.html" }, { "title": "Google Pixel 10 ke-2 pada harga RM0", "value": "google-pixel-series", "url": "/bm/personal/deals/google-pixel-series.html" }, { "title": "2x Fon 5G Percuma", "value": "unbeatable-phone-deals", "url": "/bm/personal/deals/unbeatable-phone-deals.html" }, { "title": "Menang RM30 Setiap Hari Apabila Anda Beli Data di Aplikasi ", "value": "app-buy-data-gets-rm30", "url": "/bm/personal/deals/app-buy-data-gets-rm30.html" }, { "title": "Dapatkan Kredit Touch ’n Go RM50", "value": "rm50-tng-campaign", "url": "/bm/personal/deals/rm50-tng-campaign.html" }, { "title": "Pra-tempah Siri OPPO Find X9 ", "value": "pre-order-find-x9-series", "url": "/bm/personal/deals/pre-order-find-x9-series.html" } ] }, { "title": "Sokongan", "value": "support", "url": "/bm/personal/support.html", "isGroupLabel": true, "childList": [ { "title": "MyUMobile App", "value": "myumobile-app", "url": "/bm/personal/support/myumobile-app.html" }, { "title": "Soalan Lazim", "value": "faqs", "url": "/bm/personal/support/faqs.html" }, { "title": "Carian Stor", "value": "store-finder", "url": "/bm/personal/support/store-finder.html" }, { "title": "Terma & Syarat", "value": "terms-conditions", "url": "/bm/personal/support/terms-conditions.html" }, { "title": "Hubungi Kami", "value": "contact-us", "url": "/bm/personal/support/contact-us.html" }, { "title": "Bantuan Kendiri", "value": "self-help", "url": "/bm/personal/support/self-help.html" }, { "title": "Kesedaran Tentang Penipuan", "value": "scam-awareness", "url": "/bm/personal/support/scam-awareness.html" }, { "title": "Ciri Layan Diri", "value": "self-serve", "url": "/bm/personal/support/self-serve.html" }, { "title": "Peta Liputan", "value": "coverage-map", "url": "/bm/personal/support/coverage-map.html" }, { "title": "Khidmat Pelanggan", "value": "customercare", "url": "/bm/personal/support/customercare.html" }, { "title": "Partner Onboarding Alternate Channel", "value": "partneronboardingac", "url": "/bm/personal/support/partneronboardingac.html" }, { "title": "Partner Onboarding Product Marketing", "value": "partneronboardingpm", "url": "/bm/personal/support/partneronboardingpm.html" } ] }, { "title": "Halaman Tidak Wujud", "value": "error-message", "url": "/bm/personal/error-message.html", "isGroupLabel": true, "childList": [] }, { "title": "Keputusan Carian", "value": "search-results", "url": "/bm/personal/search-results.html", "isGroupLabel": true, "childList": [] }, { "title": "Semak Ketersediaan Stok Peranti", "value": "offline-device-stock-check", "url": "/bm/personal/offline-device-stock-check.html", "isGroupLabel": true, "childList": [] }, { "title": "U Mobile Tambah Nilai Prabayar | Tambah Kredit Telefon Segera", "value": "prepaid-top-up", "url": "/bm/personal/prepaid-top-up.html", "isGroupLabel": true, "childList": 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"value": "kb-mall", "url": "/bm/personal/grand-opening/kb-mall.html" } ] }, { "title": "Karnival Jom Heboh Cara U Sarawak 2025 ", "value": "kjh-sarawak", "url": "/bm/personal/kjh-sarawak.html", "isGroupLabel": true, "childList": [] }, { "title": "Cara U Sabah ULTRA5G Fest", "value": "cara-u-sabah-ultra5g-fest", "url": "/bm/personal/cara-u-sabah-ultra5g-fest.html", "isGroupLabel": true, "childList": [ { "title": "Frequently Asked Questions", "value": "frequently-asked-questions", "url": "/bm/personal/cara-u-sabah-ultra5g-fest/frequently-asked-questions.html" } ] }, { "title": "ULTRA5G Trial", "value": "ultra5g-trial", "url": "/bm/personal/ultra5g-trial.html", "isGroupLabel": true, "childList": [] } ], "dropdownDefault": "/bm/personal/mobile-plans/switch-to-u", "breadCrumbs": [] }

Tukar ke Pelan ULTRA Anda

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Pelan Famili

Pelan Pascabayar

Pelan Prabayar

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15GB/bulan</a>\r\n", "keyFeatureIcon": "customised", "keyFeatureIconPath": "/content/dam/u-mobile/business/mobile-internet/mobile-plans/ultra-postpaid/plan-card-icon/Roaming.svg" }, { "keyFeatureDesc": "PERCUMA 2x <a href=\"/bm/personal/mobile-plans/ultra5g-priority.html\">Pas ULTRA5G Prioriti</a>\r\n", "keyFeatureIcon": "customised", "keyFeatureIconPath": "/content/dam/u-mobile/business/mobile-internet/mobile-plans/ultra-postpaid/plan-card-icon/Group%204654.svg" }, { "keyFeatureDesc": "PERCUMA 3 Bulan <a href=\"/bm/personal/mobile-plans/ultra-security.html\">ULTRA Security Pro</a>\r\n", "keyFeatureIcon": "customised", "keyFeatureIconPath": "/content/dam/u-mobile/business/mobile-internet/mobile-plans/ultra-postpaid/plan-card-icon/Security.svg" } ], "planFeatureTitle": "Lebih Ciri Pelan", "planFeatureDesc": "<ul>\r\n<li>Tawaran Terbaik Fon <a href=\"https://shop.u.com.my/?catgIds=Devices&sortVal=15\">Android & iPhone Terkini</a></li>\r\n<li>PERCUMA 6 Bulan <a href=\"/bm/personal/mobile-plans/watch-plan.html\">ULTRA WatchShare</a> </li>\r\n<li>PERCUMA Panggilan Masuk di <a href=\"/bm/personal/mobile-plans/roam-travel/roaming.html\">SG, IDN & TH</a></li>\r\n<li>Panggilan Tempatan Tanpa Had</li>\r\n</ul>\r\n", "expandPlanCard": "false", "hasPage": true }, { "webPService": { "minHeight": 0, "minWidth": 0, "compressionQuality": 0.0 }, "planContainer": 3, "planDetailsPagePath": "/bm/personal/admin/mobile-plans-cards/switch-ultra/postpaid/ultra-postpaid-45", "anchorName": "ultra-postpaid-45", "ctaType": "right", "planStickerText": "TERBAIK UNTUK KEGUNAAN HARIAN", "planStickerStyle": "variant-2", "planCardColor": "blue", "masterHeadImg": "/content/dam/u-mobile/personal/shared-masthead/postpaid-plan-masthead/UPostpaid-38.svg", "currentPrice": "45", "currentPriceSuffix": "/bulan", "rightCtaText": "Tukar ke U", "rightCtaPath": "https://shop.u.com.my/um/offer-detail/ULTRA_Postpaid_45?productId=16198&default_service_type=switch_to_u&default_sim_type=esim&default_um_plans=sim_card_only", "planID": "ultra-postpaid-45", "planShortName": "ULTRA Postpaid 45", "fbbPlan": "N", "planValueTab": [ { "leftColText": "500GB\r\n", "useLeftColumnOnly": "Y" }, { "leftColText": "Data & Hotspot\r\n", "useLeftColumnOnly": "Y" }, { "leftColText": "PERCUMA Kredit Touch 'n Go eWallet RM50\r\n(Eksklusif Online)\r\n", "useLeftColumnOnly": "N" } ], "keyFeatures": [ { "keyFeatureDesc": "PERCUMA 1x <a href=\"/bm/personal/mobile-plans/ultra5g-priority.html\">Pas ULTRA5G Prioriti</a>\r\n", "keyFeatureIcon": "customised", "keyFeatureIconPath": "/content/dam/u-mobile/business/mobile-internet/mobile-plans/ultra-postpaid/plan-card-icon/Group%204654.svg" }, { "keyFeatureDesc": "PERCUMA 3 Bulan <a href=\"/bm/personal/mobile-plans/ultra-security.html\">ULTRA Security Pro</a>\r\n", "keyFeatureIcon": "customised", "keyFeatureIconPath": "/content/dam/u-mobile/business/mobile-internet/mobile-plans/ultra-postpaid/plan-card-icon/Security.svg" } ], "planFeatureTitle": "Lebih Ciri Pelan", "planFeatureDesc": "<ul>\r\n<li>PERCUMA 6 Bulan <a href=\"/bm/personal/mobile-plans/watch-plan.html\">ULTRA WatchShare</a></li>\r\n<li>Panggilan Tempatan Tanpa Had</li>\r\n</ul>\r\n", "expandPlanCard": "false", "hasPage": true } ] }

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Lebih Perkhidmatan

Semak Status Tukar ke U

Dapatkan status permohonan Tukar ke U anda di sini.

Info Lanjut

Aktifkan SIM anda

Ketahui bagaimana anda boleh mengaktifkan SIM U Mobile baharu anda dengan cara yang lancar.

Learn more

Info Lanjut

Sambungkan eSIM

Ketahui bagaimana anda boleh menyambung ke rangkaian kami dengan eSIM baharu.

Info Lanjut

Soalan Lazim

{ "componentId": "wLoBjtM" }

Pertukaran Nombor Mudah Alih

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